![]() It is your duty to assist employees in implementing TQM. The role of a manager is to act as a facilitator at the workplace. Remember, a manager has to act as a bridge between the senior management and the entire workforce. As a manager you need to work closely with the senior management, human resource professionals to develop foolproof implementation strategies. Customer feedbacks play an important role in formulating strategies for total quality management. Go out, meet customers and find out as to what all they expect from your brand. Know who your customers are? Understand your target market carefully. If you yourself are not convinced, it would be very difficult for you to convince other departments for implementing TQM. You need to be convinced first why quality is such an important parameter in every business. Read a lot about total Quality management. It is the managers responsibility to allocate budgets for TQM at the beginning of every financial year. There are costs involved with the entire process of total quality management. Managers need to get trained in various TQM practices before implementing the same. Initiating and implementing total quality management programs require great amount of planning and research. Managers play an important role in Total Quality Management: Total Quality management creates processes and systems based on customer feedbacks and various researches which eventually help in the development of organization. Every organization has to take care of its customers. Total Quality Management is defined as a continuous effort by management to upgrade and improve the processes and systems to ensure superior quality products.
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